Regulatory information

Customer Information, Licenses & Codes

   Perth Energy Electricity Standard Form Contract

   Perth Energy Gas Standard Form Contract


   Electricity Charges: Standard Continuing Tariff

   Gas Charges: Standard Continuing Tariff


   Code of Conduct for the Supply of Electricity to Small Use Customers

   Small Use Customer Information Pack - Electricity

   Small Use Customer Information Pack - Gas

   Electricity Industry Customer Transfer Code - 2016

   Electricity Industry Metering Code

   Gas Marketing Code of Conduct 2017

   Compendium of Gas Customer Licence Obligations - 1 Jan 2017

   Gas Customer Safety Awareness Program

   Energy Efficiency Information

   Customer Service Charter


   Perth Energy – ERA Electricity Retail Licence performance Data 2019

   Perth Energy – ERA Electricity Retail Licence performance Data 2018

   Perth Energy – ERA Electricity Retail Licence performance Data 2017

   Perth Energy – ERA Gas Trading Licence Performance Data 2019

   Perth Energy – ERA Gas Trading Licence Performance Data 2018

   Perth Energy – ERA Gas Trading Licence Performance Data 2017


   Perth Energy Complaints Handling Procedure

   Customer Hardship Policy


   Perth Energy Electricity Retailer Carbon Tax Removal Substantiation Statement 18 Aug 2014

   Perth Energy Natural Gas Retailer Carbon Tax Removal Substantiation Statement 18 Aug 2014

   Western Energy Electricity Retailer Carbon Tax Removal Substantiation Statement 18 Aug 2014

Retail Licenses

Electricity

Perth Energy holds an Electricity Retail Licence (ERL 10) to supply electricity to all contestable customers (customers that use more than 50MWh per year, or about $10,000 in annual spend).

View our Electricity Retail License.

 

Gas

Perth Energy holds a Gas Retail Licence (GTL 12) to supply eligible customers.

View our Gas Retail License.

Energy Ombudsman

At Perth Energy, we pride ourselves on delivering quality, reliable services to our customers. In doing so, we recognise that we may sometimes make mistakes and we are committed to resolving any concerns or disputes with our customers. If you have a complaint or would like to send us feedback, please get in touch with us here.

If you believe that we have been unable to resolve your complaint satisfactorily, you may want to contact the Energy Ombudsman. The Energy Ombudsman is a free, fair and independent dispute resolution service for energy consumers in Western Australia. You can contact the Energy Ombudsman on Free Call 1800 754 004, or go to their website: www.ombudsman.wa.gov.au/energy