Regulatory information

Retail Licenses

Electricity

Perth Energy holds an Electricity Retail Licence (ERL 10) to supply electricity to all contestable customers (customers that use more than 50MWh per year, or about $10,000 in annual spend).

View our Electricity Retail License.

 

Gas

Perth Energy holds a Gas Retail Licence (GTL 12) to supply eligible customers.

View our Gas Retail License.

Energy Ombudsman

At Perth Energy, we pride ourselves on delivering quality, reliable services to our customers. In doing so, we recognise that we may sometimes make mistakes and we are committed to resolving any concerns or disputes with our customers. If you have a complaint or would like to send us feedback, please get in touch with us here.

If you believe that we have been unable to resolve your complaint satisfactorily, you may want to contact the Energy Ombudsman. The Energy Ombudsman is a free, fair and independent dispute resolution service for energy consumers in Western Australia. You can contact the Energy Ombudsman on Free Call 1800 754 004, or go to their website: www.ombudsman.wa.gov.au/energy