Customer Help Centre – MyAccount
Sign in to MyAccount
Quick Guide – Navigating MyAccount
Quick Guide – Multiple accounts with a single login
How to register for MyAccount
I have not received the verification/ reset password email
Why can’t I add my electricity account?
Quick Guide: Usage and Metering
How do I add or remove an authorised user?
Can I view my billing and payment history?
Why is my usage data in MyAccount different to what is reflected in my bill?
I’m having trouble signing in to MyAccount
I changed my email address; do I use the updated email address to sign in?
I’ve been locked out of MyAccount, what should I do?
I’m having problems viewing MyAccount