Having trouble signing in to MyAccount? Try the following troubleshooting tips
- Check that you have activated MyAccount
- If you have registered for MyAccount, please ensure that you have clicked on the link in the verification email to confirm your registration. If the link has expired, please re-register again.
- Reset your password
- If you can’t sign in to MyAccount, simply reset your password and sign in again with your new password.
- If you can’t sign in to MyAccount, simply reset your password and sign in again with your new password.
- Clear your browsing data (or cache)
- You’ll notice that your browser remembers your login information. Make sure your browser hasn’t stored old or incorrect details such as your old email address or password.
If you’re still experiencing issues, please contact us and we’ll help sort it out.